Frequently Asked Questions
Find quick answers to common questions about our digital invitation services. We're here to help.
You can create an invitation by selecting a template from our gallery, customizing the text and images, then pressing the publish button to get your unique link. Our drag-and-drop editor is very easy for anyone to use.
Standard invitation links are active for 6 months after the event date. For premium packages, links can stay active for up to 2 years or even perpetually depending on your subscription plan.
We support various payment methods including Credit/Debit Cards, Bank Transfers, and popular E-wallets like GoPay, OVO, and Dana. All transactions are encrypted and secure.
We offer a full refund policy within 24 hours if you haven't published your invitation yet. Once published, digital services are non-refundable due to the nature of the product.
Our technical support team is available via email at support@ourletter.id or through the live chat feature from 09.00 to 18.00 WIB.
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